Many of the communities that already trust us for their pool maintenance have asked us for the same thing with concierge service: someone fixed and trustworthy, with real oversight that the service is being delivered as it should. So we've added it as another service of our own, with the same philosophy as always, no "trust us, we'll show up," everything verifiable.
What the concierge service includes
- Access control. Receiving visitors, keeping out people who don't belong to the community, and managing the keys or remotes for common areas.
- Package and mail reception. So residents don't have to be tied to deliveries during working hours.
- Monitoring of common areas. Lobby, garage, elevators, gardens and other shared facilities, with immediate notice of any incident.
- Opening and closing facilities. Pool, community lounge, gym or any other area with controlled hours.
- Direct attention to residents. A physical point of contact right in the building, not just a phone number to call.
Real-time oversight, not just trust
Just as we do with our lifeguards, concierge staff check in and out from their phone, with geolocation, directly at the facility they're assigned to. The board can check that record at any time from our digital platform, without having to call and ask "did the concierge come in today?".
Why hire your concierge service with us
We're not a generic concierge company that also does pools, or the other way around, each service is run with the same commitment to reliability: fixed staff who know your community (not a different person every week), covered absences so service is never missing, and a clear quote from day one, with no surprises on the bill.
If we're already your pool maintenance provider, having your concierge service with us too means a single point of contact, a single platform and a single invoice for two services, less admin for the board.
Frequently asked questions
Can I hire the concierge service without being a pool maintenance client?
Yes, these are two independent services. Many communities first come to us for the pool and later ask us for concierge too, but you don't have to hire both.
How does presence tracking work for the concierge?
They check in and out from their phone, with geolocation, directly at the facility. The board can check that record at any time from the platform, without having to ask.
What happens if the concierge is out for a day?
We arrange cover so the community is never left without service on any day of the contracted schedule.