How it works
It is an artificial intelligence assistant set up to answer like one of our technicians. Before answering, it searches our 100+ guides for the sections related to your question and answers from them. That is why it links you to the exact guide when you want to know more.
For everyday basics (chlorine, pH, filtration, cleaning) it helps you sort it out. For serious matters (breakdowns, pumps, electrics, leaks, residents' associations and regulations) it explains what may be happening and offers to send us your case on WhatsApp, already summarised, so a real technician can help you.
To get the best help
- Tell it what you see, since when and what you've already tried.
- If you know your readings (chlorine, pH) or the pool size, include them.
- If you can, send it a photo: of the water, the filter gauge or the chlorinator display.
- If something smells of gas, there are sparks or someone has been poisoned, don't wait: call 112.
Frequently asked questions
Does a person answer me?
No: an artificial intelligence answers. When your case needs it, it offers to put you through to us on WhatsApp, where a technician will help you.
Do you keep what I type?
We do not keep the conversation or the photos: they stay in your browser, in this tab only. To answer you, your message (and the photo, if you send one) is sent to the AI (Anthropic). Do not type personal data.
Can I send it a photo?
Yes: tap the camera button. A photo of the water, the filter pressure gauge, the chlorinator display or a stain works well. It will tell you what it sees and, if it is serious, suggest sending it to us on WhatsApp. Before sending, the photo is shrunk on your phone and its location is removed; we do not keep it.
Does it cost anything?
No, it's free and needs no sign-up.